Excellent value school tours
0845 026 4661
STUDY TOUR QUALITY CONTROL FORM
STUDYTRIPS wants to offer the best customer service in the school travel industry and we need your help to achieve or aim. Honest and objective comments will ensure that we can constantly monitor the quality of our service and make any changes as necessary.
Your name:
School:
Studytrips rep:
Destination:
Hotel/Hostel:

1. Why did you choose to book your tour with Studytrips?
Price
Travelled with
us before
Recommended
E-flyer
Paper Flyer
Other (please specify)
THE ITINERARY AND SERVICES Please rate from 1 (poor) to 10 (excellent)
1
2
3
4
5
6
7
8
9
10
2. Were your travel documents presentable and comprehensive?
3. Were the timings accurate and did you have enough time at each visit?
4. Did the programme meet your expectations and educational needs?
5. What was your favourite visit?
6. What was your least favourite visit?
CUSTOMER SERVICE
1
2
3
4
5
6
7
8
9
10
7. How would you rate the overall efficiency and helpfullness of your tours consultant and the administrator?
8. Did your personal consultant carry out a pre-tour talk & post-tour talk with you? If so how useful was it?
9. Did you have need to contact the STUDYTRIPS emergency phone during your trip? If so how did you find our service?
10. Did you have need to contact our LOCAL REPRESENTATIVE during your trip? If so how did you find their service?
OUR TRANSPORT & ACCOMMODATION SUPPLIERS
1
2
3
4
5
6
7
8
9
10
11. If STUDYTRIPS arranged a UK or European coach company for your tour or airport transfers. How did you find the quality of coach supplied?
12. How professional was the coach driver?
If you like to nominate your driver for our “Driver of the Year Award”
please enter his/her name here
13. How did you rate the service offered by your ferry or flight provider?
14. How did you rate the overall standard of the accommodation provided?
15. How was the service offered by the hotel staff?
Would you like to add any comments

YOUR COMMENTS ARE INVALUABLE – THANKS VERY MUCH
Studytrips. 259 Greenwich High Road , Greenwich, SE10 8NB. Tel: 0845 026 4661.  info@studytrips.co.uk
Main Page  | About Us  |  eNews  | Forms & Documents  | Safety Management |  Contact Us | Brochures  |  Destinations  |  Subjects  |  Group Leaders  |  Resources